Shipping Policy

Last Updated: September 3, 2026

At JGMAKER3D, we are committed to providing reliable and efficient shipping for all your 3D printing needs. Whether you are purchasing 3D printing filament, a 3D printer, or accessories, we work to ensure your order reaches you safely and as quickly as possible.

1. Shipping Destinations

JGMAKER3D currently ships to:

• United States

• Germany

Shipping availability may vary depending on the product and destination. Available shipping methods and applicable shipping fees will be displayed at checkout.

As we expand our international fulfillment network, additional countries and regions may become available.

2. Where Your Order Ships From

Most of our 3D printing filaments are shipped from our U.S. warehouse.

3D printers and certain accessories may be fulfilled from different warehouse locations depending on product availability and destination.

The warehouse used for your order may therefore vary by product.

If products in the same order are fulfilled from different locations, your order may be shipped in multiple packages. In such cases, you may receive separate tracking numbers and the packages may arrive at different times.

3. Order Processing

Orders for in-stock products are normally processed within 1–3 business days after payment has been successfully confirmed.

Processing time includes order verification, warehouse processing, picking, packing, and shipment preparation.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During major promotions, holidays, or periods of unusually high order volume, processing may take slightly longer.

4. Delivery Time

Once your order has been shipped, the estimated delivery time is:

Destination	Estimated Delivery Time
United States	2–7 business days
Germany	2–7 business days

The delivery time above is an estimated transit time after shipment, not a guaranteed delivery date.

Actual delivery times may vary depending on the shipping carrier, destination, weather conditions, holidays, local delivery conditions, or other circumstances beyond our control.

Remote or rural areas may require additional delivery time.

5. Shipping Costs

Shipping costs are calculated based on the products in your order, shipping destination, package size, weight, and available shipping method.

The applicable shipping cost, if any, will be displayed at checkout before you complete your purchase.

From time to time, JGMAKER3D may offer free shipping promotions or free shipping on eligible products or orders. Any applicable requirements will be clearly stated on the website or at checkout.

6. Shipping Confirmation & Tracking

Once your order has been shipped, we will send a shipping confirmation email containing your tracking number and, where available, a link to track your package.

Please allow some time for the carrier's tracking system to update after the package has been handed over to the carrier.

If you have not received tracking information within the expected processing period, please contact us at:

info@jgmaker3d.com

7. Split Shipments

Because JGMAKER3D offers a wide range of filaments, 3D printers, and accessories, products within the same order may occasionally be shipped separately.

This may occur when:

• Products are stored in different warehouses;

• Products have different processing times;

• Certain products require special shipping arrangements; or

• Inventory availability differs between products.

If your order is shipped in multiple packages, you may receive multiple shipping confirmation emails and tracking numbers.

You will not be charged additional shipping fees solely because your order is split into multiple shipments, unless otherwise stated at checkout.

8. Pre-Orders and Out-of-Stock Products

For pre-order products, the estimated shipping date will be displayed on the relevant product page.

If an order contains both in-stock and pre-order products, we may ship the available products separately or wait until all products are available, depending on the fulfillment arrangement.

If you would like in-stock products to be shipped separately, we recommend placing separate orders.

9. Shipping Address

Please carefully check your shipping information before completing your order.

Customers are responsible for providing a complete and accurate:

• Full name

• Shipping address

• City

• State/Province

• Postal code

• Phone number

• Email address

Once an order has been shipped, we may not be able to change or redirect the shipping address.

If an order cannot be delivered because of an incorrect, incomplete, or invalid address provided by the customer, additional shipping, return, or re-delivery charges may apply.

If you notice an error in your shipping address, please contact us as soon as possible at:

info@jgmaker3d.com

We will do our best to assist you before the order is shipped.

10. Customs, Duties & Taxes

For orders shipped internationally, customs duties, import taxes, VAT, or other government charges may apply depending on the destination and applicable local regulations.

Any customs duties, taxes, or other charges that are not included in the order total or explicitly stated as prepaid at checkout may be the responsibility of the customer.

Customers are responsible for complying with the import regulations applicable in their country or region.

JGMAKER3D is not responsible for delays caused by customs clearance, government inspections, or other procedures carried out by local authorities.

For orders shipped from a local warehouse where applicable taxes and duties have already been included or collected at checkout, no additional import charges should normally be required.

11. Delivery Delays

We work with reliable shipping carriers to provide timely delivery. However, shipping times cannot be guaranteed.

Delivery may be delayed due to circumstances including, but not limited to:

• Severe weather

• Public holidays

• Carrier delays

• High shipping volumes

• Customs clearance

• Transportation disruptions

• Incorrect or incomplete shipping information

• Remote-area delivery

• Natural disasters

• Other circumstances beyond our reasonable control

If your package is delayed beyond the estimated delivery period, please contact us and we will assist you in checking the shipment status.

12. Damaged Packages

Please inspect your package when it arrives.

If the outer packaging is visibly damaged, we recommend taking photos or videos of the package before opening it.

If your product is damaged during transportation, please contact us at info@jgmaker3d.com as soon as possible and provide:

• Order number

• Photos or videos of the shipping package

• Photos or videos of the damaged product

• A description of the issue

Please keep the original packaging and shipping materials until the issue has been resolved, as they may be required for a shipping claim.

Our customer service team will review the information and work with you to determine the appropriate solution.

13. Lost or Missing Packages

If the tracking information shows that your package has been delivered but you cannot locate it, please first check:

• Your mailbox or delivery area

• Around your property

• With household members or neighbors

• Any safe location specified by the carrier

If you still cannot locate the package, please contact us at info@jgmaker3d.com.

We will assist you in contacting the shipping carrier and investigating the shipment.

14. Refused or Undeliverable Packages

If a package is returned to JGMAKER3D because of:

• An incorrect or incomplete shipping address;

• Refusal of delivery;

• Failure to collect the package;

• Failure to provide information required for customs clearance; or

• Other circumstances caused by the customer;

additional shipping or return costs may apply.

If the package is returned to our warehouse, we will contact you regarding available options for reshipment or refund.

15. Shipping Carrier

Depending on the destination, product type, warehouse, and availability, we may use different shipping carriers.

These may include major carriers such as UPS, FedEx, USPS, DHL, or other reliable local or international delivery services.

The carrier used for your order may vary and cannot always be selected by the customer.

If you have a special shipping requirement, please contact us before placing your order.

16. Important Information for 3D Printing Filament Orders

To provide efficient and reliable delivery for our filament products, filament orders may be packed and shipped in different quantities depending on the size and weight of the order.

For larger filament orders, multiple packages may be used.

If your order contains multiple rolls of filament, they may arrive together or in separate packages depending on the shipping arrangement.

Please check all tracking numbers provided in your shipping confirmation email before contacting us about a missing package.

17. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact our customer service team.

JGMAKER3D Customer Support

Email: info@jgmaker3d.com

Website: jgmaker3d.com

We are committed to providing a reliable shopping and delivery experience for every JGMAKER3D customer.